Return & Refund Policy

We at Warmtree hope you are happy with your purchase. If something isn't right, we're here to help. Please read the policy below before starting a return or cancellation request.

Return Window

You have 30 days from the date your order is delivered to request a return.

How to Start a Return

You may submit a return request through your order page within the 30-day return window.

If you need assistance, you can also contact us at hello@warmtree.com.

• Returns must be approved before being sent back.

• Once approved, we will provide the return address and return instructions.

• Returns sent without prior approval may not be accepted.

What We Accept

We accept returns for:

• Items that arrive damaged or defective

• Incorrect items sent to you

• Unopened and unused items in their original packaging

What We Do Not Accept

We cannot accept:

• Opened or used items

• Items without original packaging, tags, or accessories where applicable

• Items damaged after delivery

• Return requests submitted more than 30 days after delivery

• Sale items and gift cards

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at hello@warmtree.com and provide clear photos of the item and packaging.

Once the issue is verified, we will provide a replacement or an appropriate refund at no additional cost.

To save you the inconvenience and cost of international return shipping, you may keep the damaged, defective, or incorrect item unless we specifically ask you to return it.

Change-of-Mind Returns

If you would like to return an item for reasons other than an error on our part:

• You are responsible for the return shipping cost.

• A $1 USD warehouse handling fee will be deducted from your refund.

• Please use a trackable shipping service and keep your tracking number until your refund has been completed.

• Original shipping charges are non-refundable.

Returned items must be unused, unopened, and in the same condition in which they were received.

Order Cancellations

If your order has not yet been fulfilled or shipped, you may submit a cancellation request directly through your order page.

You may also contact us at hello@warmtree.com if you need assistance with your cancellation request.

Cancellation requests are subject to order processing status. If your order has not yet entered the shipping process, we will cancel the order and issue a full refund to your original payment method.

Once an order has been fulfilled or shipped, it can no longer be canceled.

If your order has already shipped, please wait until it is delivered. You may then request a return within our 30-day return window according to the return policy above.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return the unwanted item according to this policy and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

For approved change-of-mind returns, the applicable $1 USD warehouse handling fee will be deducted from the refund.

Original shipping charges are non-refundable.

Important Return Notes

• We are not responsible for returned packages that are lost or damaged during return transit.

• Please keep your return tracking information until your refund has been completed.

• Items must be returned with their original packaging, accessories, and tags where applicable.

• Please do not send a return before receiving approval and return instructions from Warmtree.

Questions?

If you have any questions about a return, refund, or cancellation, please contact us at hello@warmtree.com.

We'll get back to you as soon as possible.