Refund policy

Return & Refund Policy

We at Warmtree hope you are happy with your purchase. If something isn't right, we're here to help. Please read the policy below before starting a return.

Return Window
You have 14 days from the date you receive your order to request a return.

How to Start a Return
Email us at warmtree1208@outlook.com within the 14-day window.

· Returns without prior approval will not be accepted.
· Once approved, we will provide the return address and instructions.

What We Accept

· Items that arrive damaged or defective
· Wrong items sent to you
· Unopened and unused items in original packaging

What We Do Not Accept

· Opened or used items
· Items without original packaging, tags, or accessories
· Items damaged after delivery
· Return requests made after 14 days of receipt
· Sale items and gift cards

Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, please contact us with clear photos. Once verified , we’ll provide a replacement or an appropriate refund at no additional cost. To save you the hassle of international shipping, you can keep the item. No need to send it back.

Change-of-Mind Returns
For returns that are not due to our error:

· You are responsible for return shipping costs.
· A $1 USD warehouse handling fee will be deducted from your refund.
· Please use a trackable shipping service and keep the tracking number.

A Few Important Things

· We are not responsible for returns lost or damaged in transit. Keep your tracking number until the refund is processed.
· Items must be returned in the same condition you received them, with all original packaging.
· Original shipping fees are non-refundable.

Cancellations

· Cancel before shipment: full refund, no fees.
· Already shipped? The order cannot be canceled. Please follow the return process instead.

Exchanges
We do not offer direct exchanges. To get a different item, please return the unwanted item and place a new order.

Refunds
Once we receive and inspect the return, we will let you know if the refund is approved. Approved refunds go back to your original payment method. Your bank may need a few extra days to process everything on their end.

Questions?
Email us at hello@warmtree.com. We'll get back to you as soon as we can.